O'Reilly Auto Parts in Dublin, CA Open now

Reviews about O'Reilly Auto Parts

• ★ ☆ ☆ ☆ ☆

  November 12, 2019, by Zheng Xu
  The Assistant Manager Michael Wall was very bad with customer service. He was very rude, unprofessional, and technically incompetent. I ordered brake pads for my CLK430, picked up them from this store on Regional Street in Dublin, CA. and the parts number was SM853. I opened the box at home, noticed there was no mounting hole in the brake pads for pad sensor. I returned to the store, told Michael Wall this was the wrong parts. He insisted this was the correct brake pad. I showed him the pad sensor, he could not figure out how to install but insisted this was the correct brake pad. Since this did not fit the sensor, I requested to return the brake pads, he even refused the return by saying "I decline to service, you can talk to my boss tomorrow morning, my name is Michael Wall". I felt hopeless, checked Google map, found another O'Reillys Auto Parts on Dougherty Road in Dublin, CA. I went there, the assistant manager was very friendly and helpful, he looked at the pad sensor and the brake pads I received from the store on Regional street, said this was definitely wrong. He went inside to look for the correct parts, and found the correct brake pads that the sensor fits, the parts number was C853. I installed on my CLK430, works perfectly. While I'm condemning the store on the Regional Street, I would like to express my appreciation and thanks to the Store on Dougherty road, particularly the assistant manager, he drove extra miles for his customer.